Managed Services
Our managed services are designed to keep critical platforms running smoothly while freeing your internal teams to focus on projects and business change.
What We Provide
Application Support
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Incident resolution and troubleshooting
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Support for Content Server, Archive Server, OTDS, and related components
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Support for Microsoft 365 / SharePoint configurations and solutions
System Administration
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User and group management
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Permissions and roles administration
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Monitoring of services, jobs, and integrations
Lifecycle Management
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Patch and upgrade planning
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Test and production rollout
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Coordination with your IT and vendor support teams
Operational Monitoring
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Key health and performance indicators
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Capacity and growth monitoring
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Regular reports and review meetings
How We Work
Tailored Coverage
We tailor managed services to match your internal capacity, from full platform ownership to working alongside your IT team as a specialist extension.
Named Technical Lead
Engagements include defined SLAs, reporting, and direct access to senior technical staff who know your environment.
Flexible Fit
We design a service package around the level of coverage you need and the budget you need it to fit.
Why Managed Services?
Reduced Operational Load
Free your internal team to focus on strategic projects while we handle day-to-day platform operations.
Expert Knowledge
Access to specialists who know OpenText and Microsoft 365 platforms inside and out.
Proactive Support
We identify and address issues before they impact your users or operations.
Predictable Costs
Fixed monthly fees with defined service levels make budgeting straightforward.
Flexible Service Levels
Choose the level of support that matches your needs.
Standard Support
Business hours support with defined response times for incidents and requests.
- Email and phone support
- Incident management
- Monthly health reports
- Quarterly reviews
Premium Support
Extended hours support with faster response times and proactive monitoring.
- Priority response times
- Proactive monitoring
- Weekly status updates
- Bi-weekly reviews
- Dedicated account lead
Enterprise Support
24/7 coverage with comprehensive lifecycle management and continuous optimization.
- 24/7 emergency support
- Full lifecycle management
- Continuous optimization
- Detailed analytics
- On-site visits available
Want to reduce the operational load of running OpenText or Microsoft 365?
Let's discuss how managed services can help your team focus on what matters most.
Request a Consultation